The Service Growth Plan is $84.95/ month for one device, and each additional device is $19.95/month. Available on Clover Station Duo, Clover Station Solo, Flex, Flex pocket, and the Clover Mini. Not available on Compact or Kiosk
Features included:
- Appointment management
- Branded website
- Inventory management
- Employee management
- Customer loyalty
Target Merchants:
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Personal Services
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Hair Salons
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Nail Salons
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Spa
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Beauty
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Massage
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Other appointment based services (e.g. party services)
Compared to competitors:
FAQ:
Q: Can the cardholder enter in their own card details when booking?
A: Not at this time, will be part of a future release. Merchant can then decide to charge at time of
booking or at time the appointment is completed.
Q: Where can additional services be added?
A: Services can only be added on the web dashboard, they cannot be added on the device.
Q: Can merchants sell items online alongside a service?
A: Not at this time, should be part of a 2025 future enhancement.
Q: Can a merchant take a deposit or payment at the time of booking?
A: Not at this time, should be part of a 2025 future enhancement.
Q: Can a merchant add a booking or cancellation fee?
A: Not at this time, should be part of a 2025 future enhancement.
Q: If a customer books a service with an employee will the employee be alerted?
A: Yes, they will be alerted via email along with the owner. Customer will also receive an email with
the booking confirmation. SMS will be a future enhancement.
Q: Is the phone number/email required fields to complete the
booking?
A: Yes. These fields are necessary if we need to reach out to the customer due to any changes.
Q: Is the appointment calendar available on the POS?
A: Yes. It can also be found on the dashboard under appointments. Please note that adding a service
cannot be done on the POS.
Q: Can merchants drag and drop to reschedule an appointment within the calendar?
A: Will be part of a future enhancement. For the time being, the appointment would have to be
opened up and rescheduled to a different time and/or employee.
Q: Can services be blocked off for certain times? E.g. Pedicures only available between 2:00-4:00pm.
A: Possible future enhancement.
Q: Can pricing differ between employees? E.g. Master stylist vs beginner.
A: On the roadmap for early 2025.
Q: Will there be dedicated Clover support for merchants to setup
their websites/implement booking features?
A: Not at this time, but there will be supplementary resources for the merchant.
Q: Can other businesses besides salons benefit from this plan?
A: Yes! Any service related industry that is appointment based will benefit from the Services plan.
Q: What devices are eligible for the Services SaaS plan?
A: Clover Station Duo, Clover Station Solo, Flex, Flex pocket, and the Clover Mini.
Q: What reporting will be available to merchants when it comes to
bookings?
A: Booking related reporting will be available in 2025. Existing reporting (e.g. type of orders coming
in) can be accessed through their report solutions/employee based reporting.
Q: Will the booking system capture demographic info?
A: Not at this time. But the system does capture the customers phone # and email.
Q: Are there different languages to choose from?
A: Not at this time but may be a future enhancement.
Q: Does a merchant have to manually accept online appointments
made by merchants?
A: There is a setting for the merchant to choose whether they want appointments to be automatically accepted, or if it should go into a pending status and await for the merchant to accept or decline.
Q: If the merchant already has a website, can the booking tools be added to the existing website?
A: Once the merchant has a website created, if they go to the “Online Booking” section within the dashboard, the merchant can then link to their existing website.
Q: How much does the Services Growth SaaS plan cost?
A: $84.95 per month with one device. $19.95 per month for each additional device.
Q: Does the services plan offer rewards upon attending a booking?
E.g. $10 off after your fifth visit.
A: We have that existing functionality today. Merchants can go to “Customer outreach” within the
dashboard and set up certain rewards and promos.
Q: Will the customer receive a text notification when the book an online appointment?
A: SMS will be a future enhancement expected to roll out in early 2025.